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Contact Information

nMB Melbourne Office
Level 5,
535 Bourke Street,
Melbourne VIC 3000

nMB Sydney Office
Level 8,
50 Pitt Street,
Sydney NSW 2000

Or
Speak to your local nMB Partnership Manager.

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Resolve an issue

If you have a concern please get in touch with us. We will take the time to understand the issue and do everything we can to fix it. In most cases, we can resolve these things on the spot but, if this isn’t possible, we’ll let you know when you can expect us to get back to you.

Get a solution

If after working with our team you aren’t satisfied with the outcome, you may request your complaint to be escalated to our dedicated Resolutions Team. They will review your concerns via our own resolutions process which is provided to you free of charge. Please email compliance@nmb.com.au and a member of the team will be in touch within 10 working days.

Further help?

If you’re still not satisfied with the outcome, you can refer your matter to the Australian Financial Complaints Authority (AFCA) which provides a free, independent dispute resolution service:

Phone: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au

Get in touch with us if you have any questions

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A Set-up & Strategy Guide for your new Broker Business
  • Learn how the ‘Rule of Thirds’ is a key to becoming a successful broker
  • Determine where you should be spending your time and resources
  • Discover how to plan for a successful first twelve months and beyond
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