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nMB Melbourne Office
535 Bourke Street,
Melbourne VIC 3000
nMB Sydney Office
50 Pitt Street,
Sydney NSW 2000
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Resolve an issue
If you have a concern please get in touch with us. We will take the time to understand the issue and do everything we can to fix it. In most cases, we can resolve these things on the spot but, if this isn’t possible, we’ll let you know when you can expect us to get back to you.
Get a solution
If after working with our team you aren’t satisfied with the outcome, you may request your complaint to be escalated to our dedicated Resolutions Team. They will review your concerns via our own resolutions process which is provided to you free of charge. Please email email@example.com and a member of the team will be in touch within 10 working days.
If you’re still not satisfied with the outcome, you can refer your matter to the Australian Financial Complaints Authority (AFCA) which provides a free, independent dispute resolution service:
Get in touch with us if you have any questions
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